Confirmation:

• You will receive a confirmation email instantly within 24 hours after booking.
• In the event that you do not receive an email from us, please check your Spam folder or notify us via email
   

Fare included:

• Trains stated below covering Kumamoto/Misumi and the area north of Oita
• Local trains
• Limited express trains
• Shinkansen (Hakata - Kumamoto)

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Fare excluded:

• Shinkansen (between Kokura and Hakata), subways, buses or private railways are not applicable
   

Redemption details:

• The pass can only be used by the holder.
• Please present the JR Pass redemption ticket and your passport to exchange for JR Pass physical ticket at the following two redemption locations.
• After getting the JR pass, show it to the station' s ticket counter and enjoy free access to designated areas.
• The validity of the redemption ticket is 90 days after the confirmation of booking.
• You may print out the E-Voucher on a blank A4 white paper.
• The exchange locations may adjust their operating hours or suspend services. Please confirm the details before your departure.

Applicable:

• Foreign visitors in Japan
• "Temporary Visitor" status

Cancellation Policy:

• For cancellations:  Unredeemed Exchange Order vouchers can be refunded within 11 months of being issued, but a cancelation fee of 10% with HK$100 of the pass price will be deducted from the refunded amount. No need to return the physical exchange order (MCO)
• Stolen, damaged, lost, or redeemed vouchers may not be canceled or refunded
• Refunds or requests for changes due to local schedule change, suspended services, or other related issues are not accepted
• Please kindly understand that there will be no compensation of accommodation, meals, transportation or other expenses incurred due to these circumstances
• Travel Expert Online Limited reserves the right to amend these Terms and Conditions without prior notice.
   

Additional Information:

• Child ticket: aged 6-11
• 2 children (aged 1-5) may travel free of charge when accompanied by an adult rail pass holder given that they do not occupy a seat, but a third child will require a child rail pass
• Children aged below 1 may travel free of charge
• This rail pass is applicable only for foreign visitors in Japan with a "Temporary Visitor" status
• When you enter Japan, if you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport